E Commerce Technology - Michiana, Inc.
Providing E Business Solutions for Business Needs
574 848 9386     e mail  info@ectmichiana.com 
Tell us what you want to do and we will suggest the best way to do it.

Telephone and Voice Communications

We provide cost effective phone systems ranging from the simple analog 2 to 4 line phones without a Key System Unit for simple applications to multi-trunk multi-extension Key System Unit phone systems that can include voice mail, music on hold, paging, extension specific call forwarding, and related features including opening remote doors, intercom to remote doors, and other helpful features. When appropriate and when the network supports it we provide VoIP (voice over internet protocol) phone systems and upgrade existing data networks for VoIP use.
 

When we install point to point lines (either wired or wireless), we will review the prudence of enabling the point to point to also carry voice. In addition to providing cost effective voice connections, in addition to data, this option may provide a back up voice link in the event of loss of the primary line, reduce toll charges among linked locations, provide an avenue for forwarding voice and data to remote locations in the event of a disaster, and provide other cost effective benefits.. 

Voice and Data on a Common Platform (Voice over IP or VoIP) - There was a time when voice was separate and distinct from data transmissions. In some instances, this distinction remains cost effective. However in other cases the traditional separation is impractical and results in costly redundancies. As time progresses, most businesses will find it prudent to migrate away from the traditional separate lines - and upgrades should be made with convergence in mind. Each case is unique - and we recommend what we believe is the prudent and cost effective solution. While we are an advocate of VoIP, we recommend conversion to VoIP only when this is the economically prudent alternative - usually this is observed in a new facility or major renovation of an existing facility. 

We caution you to avoid being drawn into alleged VoIP savings that do not materialize. Claims of free long distance, "plug and play" extension mobility, etc are often overstated. Often a substantial upgrade of the data network and its related cost can more than consume the alleged savings.

Further we strongly caution all who consider using the Internet for voice transport because its quality cannot be assured - regardless of what many "bargain rate" carriers allege up front but ultimately deny in their fine print because no carrier can assure voice quality when the Internet is used for transport. 

Voice over I P has its place and where it is appropriate, it is the cost effective choice. However, it is not automatically the proper or cost effective one. We have no bias as we install both systems and will recommend the suitable one for you. 

See our Data Lines page for more on a common platform.